If you’re a website owner, a problem can always appear and it doesn’t automatically need to be associated with the hosting service. For instance, something may go wrong when you bring a web application up to date or some critical content can be modified or deleted by chance. No matter what the essence of the problem may be, you will have to touch base with the client service staff and request them to recover a backup or to assist you in fixing the problem that you’re facing. How quickly they will do that will predetermine the interval of time that your websites will be unreachable. For specific websites like community sites or online shopping portals, a longer downtime period can often mean losing customers and money. Therefore, it is of prime importance that you use the services of a company that provides not only a good client support service, but also a quick one.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting come bundled with a 60-minute response time guarantee, which implies that regardless of what question or problem you might have, we’ll always be there to assist you. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both sales and technical matters. Our help desk team members will be at your disposal 24-7, even on weekends and legal holidays, which suggests that you’ll get immediate help at any time. We realize how expensive time can be, so by the time we respond to your ticket or e-mail, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll provide you with more info on what you need to do on your end, if the circumstances demand this. With our support service, you can rest assured that there will be somebody to assist you instantaneously, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a technical support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll obtain a response within less than one hour. You can contact us whenever you need with regard to billing, general or technical matters and given the fact that we’re available to you 365 days a year, you’ll invariably obtain support without any delay. Depending on the particular question or issue, we will supply you with more information, rectify the predicament if it has been caused by something that’s within our reach or tell you what to do on your end in case you need to adjust a certain setting for a web application that we don’t have access to. You can forget about waiting for an entire day for each and every reply. As a matter of fact, in most cases we answer tickets and emails within no more than 20-25 minutes.