One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting come bundled with a 60-minute response time guarantee, which implies that regardless of what question or problem you might have, we’ll always be there to assist you. As a matter of fact, it seldom takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both sales and technical matters. Our help desk team members will be at your disposal 24-7, even on weekends and legal holidays, which suggests that you’ll get immediate help at any time. We realize how expensive time can be, so by the time we respond to your ticket or e-mail, we’ll have examined the issue and, in case we haven’t figured out a solution, we’ll provide you with more info on what you need to do on your end, if the circumstances demand this. With our support service, you can rest assured that there will be somebody to assist you instantaneously, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a technical support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll obtain a response within less than one hour. You can contact us whenever you need with regard to billing, general or technical matters and given the fact that we’re available to you 365 days a year, you’ll invariably obtain support without any delay. Depending on the particular question or issue, we will supply you with more information, rectify the predicament if it has been caused by something that’s within our reach or tell you what to do on your end in case you need to adjust a certain setting for a web application that we don’t have access to. You can forget about waiting for an entire day for each and every reply. As a matter of fact, in most cases we answer tickets and emails within no more than 20-25 minutes.