A live chat is one of the methods of communication supplied by some web hosting providers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it makes it less likely to misunderstand or misspell a word in comparison to a phone call with a representative. Furthermore, if the problem that you experience requires some time to be examined and resolved, you'll be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service free of cost provided that you have world wide web accessibility even if your web hosting provider is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

Together with the phone and ticket support, we provide live chat support as well. You'll be able to contact us every day, which includes holidays and weekends, and we can give you more details about the shared website hosting that we provide if you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for strictly technical issues you have to open a trouble ticket to our tech support, as such issues will require extra time to be taken care of, you can still contact us through our live chat for some technical information. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all our semi-dedicated servers, you'll be able to get the replies for any questions you have or have various problems resolved in no time. Our chat service is accessible every single day, so you will be able to contact a representative even on holidays and weekends. If you're unsure which plan is better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may join our live chat before purchasing anything. In case you are an existing customer, you're able to find more info about account settings, billing issues along with a variety of common technical issues you may experience, for example if you are unable to install an email account in a client on your PC. Our live chat will save you a considerable amount of time regardless where you are or when you contact us.