A ticketing system is the most common means of correspondence that web hosting companies offer to their customers. It’s typically part of the billing account and is the most effective way to tackle an issue that requires some time to investigate or that needs to be forwarded to a system administrator. In this way, all responses contributed by either side will be kept in one place in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which implies that you will have to sign in and out of no less than 2 accounts in order to carry out a certain task or to get in touch with the hosting company’s technical support team. If you desire to administer a number of domains and each one is hosted in its very own account, you will have to use even more accounts simultaneously. In addition, it can take a considerable span of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with plenty of other web hosting providers, the ticketing system that we use with our shared website hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage your tickets and the web hosting account itself in one single place. So, in case you’ve got an enquiry or come across a predicament, you can get in touch with our support team representatives instantaneously. Our system includes a clever search option. This means that even in case you’ve sent a huge number of tickets over the years, you will be able to track down the one that you want without much effort. Furthermore, you can see knowledge base suggestions for dealing with commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything from a single place, which is why we have integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with every single semi-dedicated server plan. This will permit you to manage the communication with our technical support team together with your server, which means that you won’t have to remember an additional log-in name for a different admin console. You’ll be able to open a new ticket or to track down the status of an old one with less than several clicks while you are browsing the files within your account. Additionally, you can go through older tickets using an intelligent search functionality or check applicable knowledgebase articles, which contain solutions to commonly faced issues. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only sixty minutes, so there will always be somebody to help you.