Integrated Ticketing System in Shared Website Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the ticketing system that we use with our shared website hosting is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize several sign-in credentials, as you will be able to manage your tickets and the web hosting account itself in one single place. So, in case you’ve got an enquiry or come across a predicament, you can get in touch with our support team representatives instantaneously. Our system includes a clever search option. This means that even in case you’ve sent a huge number of tickets over the years, you will be able to track down the one that you want without much effort. Furthermore, you can see knowledge base suggestions for dealing with commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more convenient to manage everything from a single place, which is why we have integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with every single semi-dedicated server plan. This will permit you to manage the communication with our technical support team together with your server, which means that you won’t have to remember an additional log-in name for a different admin console. You’ll be able to open a new ticket or to track down the status of an old one with less than several clicks while you are browsing the files within your account. Additionally, you can go through older tickets using an intelligent search functionality or check applicable knowledgebase articles, which contain solutions to commonly faced issues. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only sixty minutes, so there will always be somebody to help you.