24/7 Customer Support in Shared Website Hosting
All of our shared website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting services well before you make an order or you're an existing customer and you have any kind of question or a difficulty, you are able to contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any issues that need more time to investigate and deal with. Unlike a number of other web hosting suppliers, our trouble tickets have a warranted maximum response time of just one hour, so whatever the problem is, it'll be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you buy a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common queries. Our agents can help you find the perfect package or provide you with details about our servers, in order to check whether the system requirements for your web sites are met. When you're an active customer, you also have the option to get in touch with us via e-mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that when you employ any of these two methods of communication, you will get a reply within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other companies, even big ones, you are able to compare the reply time because it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions with regard to the pre-installed software your server comes with. In case you haven't obtained your VPS server package yet, you'll be able to find out more information about our solutions by giving us a call or through our live chat service. For more technical problems, you will be able to send an email or open a support ticket through your billing Control Panel and you will get support within a maximum of an hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not exceed thirty minutes. If you need assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any set up or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to have timely support in general, let alone if you manage an entire server, that's why every single dedicated server that we provide includes 24/7 support with one-hour reply time warranty whatever the problem. The service is cost-free for all of the problems with your server or the software that was installed from our administrators during the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available 24-7-365. If you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package from the billing Control Panel.