Help Desk

: Terminology; AAAA Records; Access Log Manager; Additional RAM; Administration Services; Advanced Tools; Email Aliases; Antivirus Protection; APC; Best Web Apps; Auto-responder Emails; Browsable Daily Backups; Catch-all Emails; CentOS; Live Chat Support; ClientExec Billing And Support Software; Genuine Cloud Architecture; CNAME Records; Hosting Control Panel; Hardware; CPanel Control Panel; CPU Share; Cron Jobs; Custom Error Pages; MX And A Records; Daily Data Back-up; Data Centers; Data Compression; Debian; Dedicated IP Address; Server Network Hardware; DirectAdmin Control Panel; Disk Space; Domain Backorders; DomainKeys Identified Mail; Domain Manager; Parked Domain Names; Domain Registration Transfer; Dreamweaver Compatibility; Dropbox Backups; Email Forwarding; Email Manager; Enom Domain Name Reseller Account; EPP Transfer Protection; Error Log Viewer; Extensive Online Documentation; Extra Dedicated IPs; File Manager; FTP Accounts; FTP Manager; DNS Management; WHOIS Management; Guaranteed RAM; Hepsia Control Panel; Hosted Domain Names; Hotlinking Protection; Htaccess Generator; WHOIS Privacy Shield; Imagemagick And GD Library; InnoDB; Installation And Troubleshooting; Instant Account Activation; Integrated Ticketing System; IonCube; IP Blocking; JailHost; Email Accounts; Mailing Lists; Mailing List Members; Managed Services Package; Marketing Tools; Money Back Guarantee; Memcached; Microsoft Frontpage Extensions; ModSecurity; Monitoring And Rebooting; MySQL And Load Stats; 2.5 Gbit Network Connectivity; Data Corruption; Node.js; No Overselling; NS Records; One-Hour Response Guarantee; Perl Modules; Password Protected Directories; Perl; PgSQL Databases; PgSQL Database Storage; Phone Support; PHP 4 And PHP 5 Support; PhpMyAdmin; PhpPgAdmin; Python; RAID; Registrar Lock; Server Reselling Options; Server Side Includes; Shared SSL IP; SiteMap Generator; SMTP Server; Spam Filters; SPF Protection; MySQL Databases; MySQL Database Storage; SRV Records; Data Caching; SSL Certificate Generator; Stable Linux With Apache; Subdomains; Help Desk; Monthly Traffic; TXT Records; Ubuntu; UPS And Diesel Back-up Generator; Service Uptime; URL Redirector; Varnish; VPN Traffic; Multiple Control Panels; Set-up Fee; Multiple OS; Full Root-level Access; SSH Telnet; Web Accelerators; Online Site Builder; Web And FTP Statistics; Web Installer; Webmail; Assisted Website Migration; Website Manager; Free Site Themes; Weekly Backup; Weekly OS Update; Zend Optimizer; ZFS Mails And MySQL; Buy Now

Being able to contact your shared website hosting company when you have any kind of questions or encounter any issues is very important and how quickly they will respond and take action is usually essential, in particular when your website is business-oriented, as more downtime can often mean losing potential clients. The support options are also an easy way to recognize actual suppliers from resellers. The second typically respond only to email messages or support tickets and you may need to wait for a day or more so as to get a reply. If your trouble involves a few replies, you'll end up losing days to get a problem solved. When you use the services of a genuine and reputable hosting company, you will be in a position to get in touch with the support team at any time and get a quick response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting services well before you make an order or you're an existing customer and you have any kind of question or a difficulty, you are able to contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any issues that need more time to investigate and deal with. Unlike a number of other web hosting suppliers, our trouble tickets have a warranted maximum response time of just one hour, so whatever the problem is, it'll be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you buy a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and common queries. Our agents can help you find the perfect package or provide you with details about our servers, in order to check whether the system requirements for your web sites are met. When you're an active customer, you also have the option to get in touch with us via e-mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that when you employ any of these two methods of communication, you will get a reply within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other companies, even big ones, you are able to compare the reply time because it usually takes a full day for them to address a support ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions with regard to the pre-installed software your server comes with. In case you haven't obtained your VPS server package yet, you'll be able to find out more information about our solutions by giving us a call or through our live chat service. For more technical problems, you will be able to send an email or open a support ticket through your billing Control Panel and you will get support within a maximum of an hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not exceed thirty minutes. If you need assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins will help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

We know how important it is to have timely support in general, let alone if you manage an entire server, that's why every single dedicated server that we provide includes 24/7 support with one-hour reply time warranty whatever the problem. The service is cost-free for all of the problems with your server or the software that was installed from our administrators during the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available 24-7-365. If you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package from the billing Control Panel.