Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Our crew of service technicians will do their best to reply to your service inquiries within about 1 hour. If, however, the situation you have come across requires some help from the Admin =Dept,= we will forward the ticket to the person on duty and will submit a reply to inform you.

  • Top quality support service

  • Top–class Client Assist Service

  • We provide you with 24 hours a day customer support by using a ultra–fast ticketing solution incorporated into your Control Panel. You may email us all the time about any of the apps that come installed in advance on your virtual server, including the chosen Linux OS, the server management panel and our custom made Web Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and constantly updated knowledge base is included in our in–house built Web Control Panel. It gives you quick tips on how to carry out all the necessary web site control tasks. The Help zone offers you descriptive how to articles and step by step video guides. You can gain access to the Help section by clicking the Help or Video buttons in the top right part of each Control Panel section.