1 hour ticket response
Prompt assistance is our foremost responsibility and that is the reason why we have a team of experienced tech support engineers who are eager to provide a swift answer to any question that you might have. Just submit your client support ticket from your Web Control Panel and we’ll reply back to you within one hour at the latest. In fact, we work hard and aim for a 20–minute helpdesk ticket response time.
A Premium–Quality Support Service
Our technicians possess enormous experience in the shared website hosting sphere and are capable enough to supply a fast solution to your problem. If, however, the situation at hand is not within the competency of a technical support engineer, the customer support ticket will be sent to a developer or administrator for further investigation.
An Easy–to–Browse Help Center
In the Web Control Panel you’ll find an easy–to–navigate Help Center section where you can find quick hints on how you can use our web hosting services. You can see the answers to your inquiries in the F.A.Q. section, find more suggestions in the web hosting account administration articles or watch our how–to video tutorials.