Customer Support Channels
A 1–hour Response Guarantee
Our client assistance crew is educated to efficiently care for all our shared website hosting clients’ requests and support inquiries. Through our ticket system, it is also possible to send your request and a support crew fellow member is going to return to you in less than maximum an hour. In reality, practice has shown us that the common solution time frame is 20 mins.
A Top–quality Support Service
You’ll be able to contact us 24x7x365 with any issue you have got connected to Host Mates’s products. We have employees on duty regularly to give help anytime necessary. You may use the ticketing system or send us a message anytime, or you can grab the telephone or use the live chat during business hours.
An Intuitive Help Section
We have included a broad practical knowledge base into the Control Panel so you’re able to obtain very helpful step–by–step instructions any time. Each part of the Control Panel features its own contextual help area displaying a group of how–to content articles. We have also prepared training videos to offer you with a far better idea of the way in which to execute any given process.