Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center section included in Host Mates’s Web Control Panel features a selection of help articles and frequently asked questions. Aimed toward solving any common issue that you may possibly come across, they are written by our support team of knowledgeable techs.

  • Top quality support service

  • Educational Video Clips

  • For users who would rather find out how to solve a common problem by watching an instructional video, we have added a selection of video tutorials to our Web Control Panel. All the video tutorials are short and simple to follow. They offer you visual demonstrations of various website management tasks.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 customer support service with a one–hour response time guarantee. A team of well–trained technical support engineers will be at your disposal to respond to all the queries that you might have. During non–busy periods, a reply will be provided in even less than twenty minutes.