Client Support Channels
A 1–Hour Support Ticket Response Guarantee
All your help requests will be attended to within maximum 60 minutes after the trouble ticket or email was submitted. If your case needs additional assistance from a server administrator, we will forward the support ticket or the email to the person on duty then leave a comment to let you know that more time will be required for discovering the best solution. And if you take advantage of our Optional Admin Services package, any of the services included there will be performed whenever you decide.
An Outstanding Customer Care Service
We’ll be online for you 24–7–365 to reply to any enquiries that you may have connected with our Web Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance handling server management tasks, you can take advantage of our Optional Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation services
A User–Friendly Help Section
We have equipped our Web Control Panel with a detailed knowledgebase, which offers detailed explanations of all its features and functions. What’s more, we have prepared exhaustive video tutorials that will further instruct you how to carry out a specific task or troubleshoot a common issue. The help articles and the tutorial video clips are easily accessible from each Web Control Panel section via the Help and Videos buttons located in the upper right corner.