A 99.9% Server Uptime
The primary advantage of building your very own shared website hosting platform is that you don’t have to be worried about compatibility – you design a specific set of software applications in such a way as to work with a given set of hardware components. The outcome is something a whole lot more steady and reliable, since there are less possible risks of failure. We have built our cloud hosting system using time–proven hardware components as well as a heavily customized version of SELinux so as to set up an exceptionally secure and safe home for your own websites.
For this reason, with all our shared website hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you would like to deliver a top–class web hosting service, you can hardly rely on the default network configuration in a datacenter. We have set up our own custom network so as to ensure a faster–than–the–blink–of–an–eye connection speed with the rest of the world.
And thanks to this, irrespective of which datacenters you opt for: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you will enjoy an assured 99.9% network uptime. And this guarantee is valid with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to decrease all possible risks with our cloud hosting packages and although we provide first–rate customer support, there are instances when the customer is simply not happy with what we offer. Or he wants to upgrade to a more robust web hosting solution, like a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t completely happy, you will receive a refund.
24/7 Technical Support
If you run a hosting firm, your customer service technicians are of paramount importance. Because of this, we’ve punctiliously assembled a highly professional team of customer service technicians, each with lots of years of practice behind his back. Thanks to them, we offer 24x7 support with each of our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All tech support tickets are responded to within sixty minutes and our average ticket response time is under 20 minutes!